Shipping policy

Shipping and Delivery Policy

SeedyNuts Ltd – Trading as SeedyNuts

Last updated: 12 October 2026

At SeedyNuts, we believe that enjoying quality nuts, seeds and dried fruit should be simple and convenient.

We aim to prepare, pack and dispatch orders quickly, ensuring our customers receive their products as soon as possible.

This Shipping and Delivery Policy explains our delivery charges, order processing times, dispatch arrangements and what to do if there is a problem with your delivery.

1. UK Delivery

SeedyNuts currently offers delivery to eligible addresses within the United Kingdom.

All orders are dispatched using a next-working-day delivery service, subject to courier availability and any applicable geographical restrictions.

We do not currently offer international shipping through our website.

Any delivery restrictions or additional charges applicable to specific destinations will be displayed during checkout before an order is confirmed.

2. Shipping Charges

Our standard UK delivery charges are:

Orders below £25.00: £4.99 delivery

Orders of £25.00 or more: FREE delivery

Free delivery eligibility is calculated using the value of eligible products in your basket after any applicable discounts and before shipping charges.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Both paid and free standard delivery use our next-working-day delivery service, subject to the conditions outlined in this policy.

3. Order Processing and Dispatch

At SeedyNuts, we aim to dispatch orders promptly so that customers receive their products without unnecessary delay.

Our standard dispatch arrangements are:

Monday to Friday – Orders placed before 12:00 pm

Orders placed before 12:00 pm (midday) on a working day will normally be dispatched the same day.

Monday to Friday – Orders placed at or after 12:00 pm

Orders placed at or after 12:00 pm will normally be dispatched on the next working day.

Saturday and Sunday – All orders

Orders placed over the weekend will normally be dispatched on Monday, excluding public holidays.

UK Public Holidays

Orders placed on public holidays, or due for dispatch on a public holiday, will normally be dispatched on the next available working day.

All order cut-off times refer to UK local time.

Same-day dispatch is subject to successful payment, product availability, normal operating conditions and courier collection arrangements.

If an unexpected issue prevents an order from being dispatched within the stated timeframe, we will endeavour to inform the affected customer as soon as reasonably possible.

Once your order has been dispatched, you will normally receive a dispatch confirmation email, including tracking information where available.

4. Delivery Times

SeedyNuts uses a next-working-day delivery service for standard UK orders.

Under normal circumstances, orders are expected to arrive on the working day following dispatch.

Examples of our standard dispatch and delivery schedule are shown below.

Order Placed	Expected Dispatch	Expected Delivery
Monday before 12 pm	Monday	Tuesday
Monday at or after 12 pm	Tuesday	Wednesday
Tuesday before 12 pm	Tuesday	Wednesday
Wednesday before 12 pm	Wednesday	Thursday
Thursday before 12 pm	Thursday	Friday
Friday before 12 pm	Friday	Monday
Friday at or after 12 pm	Monday	Tuesday
Saturday	Monday	Tuesday
Sunday	Monday	Tuesday

These examples assume normal working days and exclude public holidays.

Next-working-day delivery is an estimated service and is not guaranteed unless expressly agreed otherwise.

Delivery times may be affected by courier delays, severe weather, public holidays, remote delivery locations and other circumstances outside our reasonable control.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being formed, in accordance with applicable UK consumer legislation.

Your statutory rights regarding late, missing or undelivered orders remain unaffected.

5. Delivery Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that your delivery address includes all relevant details, including:

Recipient's name.
Building number or property name.
Street address.
Town or city.
Correct postcode.
Any additional information reasonably required for successful delivery.

If you discover an error in your delivery address after placing an order, please contact us immediately at info@seedynuts.co.uk, quoting your order number.

We will endeavour to amend the delivery details where possible.

However, changes may not be possible once an order has been dispatched.

Any additional delivery costs arising from incorrect information supplied by the customer will be assessed on a case-by-case basis and handled in accordance with applicable consumer law.

6. Missed Deliveries

If a delivery attempt is unsuccessful, the delivery provider may leave instructions for rearranging delivery or collecting the parcel from an authorised collection point.

Customers should follow the instructions provided by the delivery company where appropriate.

If you experience difficulties rearranging delivery or locating your parcel, please contact us at info@seedynuts.co.uk.

We will assist where reasonably possible.

7. Missing, Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us at info@seedynuts.co.uk.

Please include your order number and any relevant delivery information.

We will investigate the matter with our delivery provider and arrange an appropriate resolution in accordance with your statutory consumer rights.

Where goods are lost in transit before responsibility for them has passed to you, we will provide the remedy required by law.

Customers are not required to resolve disputes directly with our appointed delivery provider before contacting SeedyNuts.

8. Damaged Deliveries

We take care when preparing and packaging orders. However, if your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

Your order number.
A description of the damage.
Photographs of the outer packaging.
Photographs of any damaged products.
Relevant batch or best-before information where applicable.

Please retain the affected products and packaging where safe and practical until we have assessed the issue.

We will investigate and arrange an appropriate resolution, which may include a replacement or refund in accordance with your statutory consumer rights.

If any food packaging is compromised or you believe a product may be unsafe, please do not consume it.

9. Incorrect or Missing Items

If your order contains an incorrect product or an item is missing from your delivery, please contact us at info@seedynuts.co.uk.

Please provide your order number and details of the discrepancy.

We will investigate and arrange for the correct or missing items to be supplied, or provide another appropriate remedy in accordance with your statutory rights.

10. Product Packaging and Food Safety

SeedyNuts takes reasonable care when packing food products for dispatch.

Products are supplied in packaging intended to protect their quality during normal transportation and handling.

Upon receipt, customers should inspect their order and follow the storage instructions provided on the product packaging.

If you believe a product has been damaged, contaminated or otherwise made unsafe during transportation, please do not consume it.

11. Delivery Responsibility

For consumer orders, SeedyNuts Ltd generally remains responsible for the goods until they are received by you or by a person you have identified to take possession of them.

Where you independently appoint a delivery provider not offered by SeedyNuts, different statutory rules may apply.

Nothing in this policy excludes or restricts your rights under applicable UK consumer legislation.

12. Returns and Refunds

If you wish to cancel an eligible order, return a product or request a refund, please refer to our separate Return and Refund Policy, available on our website.

Our Return and Refund Policy explains the procedures for:

Change-of-mind cancellations.
Damaged or faulty products.
Incorrect products.
Customer dissatisfaction.
Returns involving multiple bags of the same product.
Refunds and replacements.

Your statutory consumer rights remain unaffected.

13. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in delivery services, shipping charges, operational arrangements or applicable legal requirements.

The latest version will be published on our website.

Changes will not retrospectively affect orders already accepted unless permitted by law.