Return and Refund Policy

SeedyNuts Ltd – Trading as SeedyNuts

Last updated: 12 October 2026

At SeedyNuts, we take pride in providing quality nuts, seeds and dried fruit, carefully packed and delivered to our customers.

We want every customer to be satisfied with their purchase. If something is not right with your order, we are here to help.

This policy explains your rights and our procedures regarding order cancellations, returns, customer dissatisfaction, damaged or incorrect products and refunds.

1. Cancelling an Order Before Dispatch

If you wish to cancel or amend an order, please contact us as soon as possible at info@seedynuts.co.uk, quoting your order number.

If your order has not yet been dispatched, we will endeavour to cancel or amend it before shipment.

Where an order is successfully cancelled, a full refund will be issued to your original payment method.

If your order has already been dispatched, the returns and cancellation conditions outlined below will apply.

This section does not restrict your statutory cancellation rights.

2. Returns and Change of Mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible products online generally have the right to cancel their order within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must notify us of your decision to cancel within 14 days after the day you receive your order.

You then have a further 14 days to return the eligible goods.

You can notify us by emailing info@seedynuts.co.uk, providing your order number and confirming that you wish to cancel.

As SeedyNuts sells food products, certain legal exceptions may apply.

These include:

• Goods that are liable to deteriorate or expire rapidly.

• Sealed goods that are unsuitable for return due to health protection or hygiene reasons where the seal has been broken after delivery.

These exceptions apply only where the relevant legal conditions are met. Not all food products are automatically excluded from the right to cancel.

Where a statutory cancellation right applies, customers may inspect products to the extent reasonably necessary to establish their nature and characteristics. Any deduction for diminished value will be made only where permitted by law.

Please contact us before returning goods so we can provide appropriate instructions. This does not prevent you from exercising your statutory cancellation rights.

3. Return Address

Eligible products should be returned to:

SeedyNuts Ltd
14 Meadow Road
Motherwell
Scotland
ML1 1QB
United Kingdom

Email: info@seedynuts.co.uk

Please package returned products securely to prevent damage during transportation.

We recommend obtaining proof of postage and retaining it until your return has been processed.

For change-of-mind returns, customers are responsible for the direct cost of return postage unless we agree otherwise or the law requires us to cover those costs.

Where a product is faulty, incorrect or not as described, your statutory rights regarding return costs will apply.

4. Damaged, Faulty or Incorrect Products

We take care when preparing and dispatching orders. However, if your order arrives damaged, contains an incorrect item or has a quality issue, please contact us at info@seedynuts.co.uk.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Photographs of the affected products and packaging, where possible.

• Any relevant batch numbers or best-before dates.

We recommend contacting us as soon as reasonably possible after discovering an issue.

We will investigate the matter and arrange an appropriate resolution in accordance with your statutory consumer rights.

Depending on the circumstances, this may include a replacement, refund or another remedy required by law.

Your rights in relation to faulty, damaged or incorrectly supplied goods are not affected by the change-of-mind return restrictions applicable to certain food products.

5. Multiple Packs of the Same Product – Customer Dissatisfaction

If you are dissatisfied with the taste, texture, freshness or overall quality of a product purchased from SeedyNuts, please stop consuming the product and contact us at info@seedynuts.co.uk.

Where multiple bags of the same product have been purchased, we ask that you do not open any additional bags once you have identified an issue or decided that you are unhappy with the product.

Please retain the original opened bag, together with any remaining unopened bags, and contact us for return instructions.

Where a refund is offered as a discretionary goodwill gesture because a product does not meet your personal preferences, rather than because it is faulty or otherwise fails to meet statutory requirements, the following conditions will normally apply:

• One opened bag: We may offer a refund for one opened bag of the affected product.

• Additional unopened bags: We will provide a full refund for additional unopened bags of the same product returned in accordance with our instructions, provided they qualify for a refund under this policy or applicable consumer law.

• Multiple opened bags: Where more than one bag of the same product has been opened, any discretionary goodwill refund will normally be limited to one opened bag, together with full refunds for eligible unopened bags returned to us.

We reserve the right to assess individual circumstances and may offer additional refunds or replacements at our discretion.

Important: These discretionary refund conditions do not limit your statutory consumer rights.

Where products are faulty, unsafe, not as described or otherwise fail to meet the requirements of UK consumer law, we will provide the remedies required by law, including where more than one bag has been opened.

Customers should contact us before returning products so we can assess the issue and provide appropriate return instructions.

6. Refunds

Where a refund is due, we will process it in accordance with applicable UK consumer legislation.

Refunds will normally be issued to the original payment method unless you expressly agree otherwise.

For eligible change-of-mind cancellations, we will refund:

• The purchase price of the goods covered by the cancellation.

• The applicable standard outbound delivery charge where required by law.

If you selected a more expensive delivery service than our least expensive standard delivery option, we are not required to refund the additional delivery cost for a change-of-mind cancellation.

For statutory change-of-mind cancellations, refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier, where permitted by law.

Where goods have not been supplied, refunds will be made within the applicable statutory period.

Your bank or payment provider may take additional time to display the refund in your account.

Nothing in this section limits your rights to an appropriate refund or remedy for faulty or incorrectly supplied goods.

7. Missing or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, or an item is missing from your delivery, please contact us at info@seedynuts.co.uk.

Please include your order number and details of the issue.

We will investigate with the relevant delivery provider where necessary and arrange an appropriate resolution.

SeedyNuts Ltd remains responsible for delivery of goods to consumers in accordance with applicable UK consumer law.

8. Food Safety and Product Quality

Customer safety and product quality are important to us.

If you receive a product that you believe may be unsafe, contaminated, incorrectly labelled or otherwise unsuitable for consumption, please do not consume it.

Contact us promptly at info@seedynuts.co.uk with details of the issue.

Please retain the product and its packaging where it is safe to do so, including any batch or best-before information, to assist our investigation.

If multiple bags of the same product have been purchased, please avoid opening or consuming any additional bags until the issue has been investigated.

We will assess the matter and take appropriate action in accordance with applicable food safety requirements and consumer protection legislation.

9. Exchanges

If you have received an incorrect or faulty product and would prefer a replacement, please contact us at info@seedynuts.co.uk.

Where appropriate, we will arrange a replacement or another remedy in accordance with your statutory rights.

For change-of-mind requests, exchanges are subject to the same eligibility requirements and legal exceptions outlined in this policy.

10. Your Statutory Consumer Rights

Nothing in this Return and Refund Policy excludes, restricts or affects your statutory rights under applicable UK consumer legislation, including:

• The Consumer Rights Act 2015.

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These rights include remedies where goods are faulty, not as described or not of satisfactory quality.

Where statutory rights provide greater protection than the terms of this policy, those statutory rights will prevail.

11. Contact Information

If you have any questions about returns, refunds, cancellations or an existing order, please contact us using the details below.

SeedyNuts Ltd
Trading as SeedyNuts

Company Registration Number: SC864475
Registered in: Scotland

Registered Office and Returns Address:
14 Meadow Road
Motherwell
Scotland
ML1 1QB
United Kingdom

Email: info@seedynuts.co.uk
Website: www.seedynuts.co.uk

We aim to respond to customer enquiries promptly and resolve any concerns fairly and professionally.